The top African entertainment and Tv destination Dstv has extended their call Centre hours, provided toll free numbers and many more channels of payment. I will always say it is one thing to have a product or provide a service and it is another to make this service easy for your customers to access and also provide a reliable and friendly customer support. Especially online there had been a decrease in customer support, companies and organizations just want to sell their products and most times are not really prepared to provide any support when their customers are faced with any challenge with their product or services.
The annoying part is that sometimes their customer supports behaves as if they are doing you a favor by responding to your enquiries. Dstv has proven over time that they are space setters when it comes to customer support. Haven worked in an industry that takes customer support seriously for a decade, I find it difficult to tolerate poor service and I always appreciate organizations that pays close attention to customer support and that is why I am impressed with the level of support Dstv provides.
Their customer support staffs are friendly, knowledgeable and quick to provide solutions. Dstv has further shown that they have the interest of their customers at heart by extending their call Centre hours from 8am – 9pm what more can customers ask for? and this is weekend and holiday inclusive . Before this time extension, they open their doors to customers from 9am -6pm from Monday to Saturday, on environmental day they open on Saturday by 12pm-6pm and on Sunday by 10am-5pm. They have surely shown that their customers are their top most priority.
Another Good news is that they now have toll free numbers which means you can call them without having to worry about using your call credit. This is a very good development. This would even help them improve their services as customers can easily call to make complaints and provide feedbacks. Most people do not have credits to waste calling customer support. Personally I have had one or two reasons to call customer support and before I was directed to a support agent my credit call have gone half way. This is really a welcomed development . You can call them on the numbers below;
They have also increased the various channels by which you can make payment, which means that you are not limited to one or two self service.
There is nothing good as giving customers different options so they can choose the one that suits them most. Personally I use Konga pay, it makes it very easy for me to pay with out using a card and it is secured as it uses two authentication, my pin and my OTP ( one time password). You can read more here about Kongapay and its benefits.